Privacy Policy

1. Introduction

HostRapid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hostrapid.net or use our hosting services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

When you register for an account, purchase services, or contact our support team, we may collect:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Billing information (credit card details, billing address)
• Domain registration information (registrant details required by ICANN)
• Customer service communications and support requests
• Server and hosting configuration preferences

2.2 Technical Information

As you navigate through our website or use our services, we may automatically collect:

• IP address and server logs
• Browser type and version
• Device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process transactions and send related information including confirmations and invoices
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to customer service requests and support needs
• Monitor and analyze usage patterns and trends to improve user experience
• Detect, prevent, and address technical issues, security breaches, and fraudulent activities
• Send promotional communications about new services, special offers, or other information we think you may find interesting (with opt-out options)

4. Payment Processing

We use Stripe as our payment processor for all transactions. When you make a payment, your payment information is collected and processed directly by Stripe. We do not store your full credit card details on our servers. For more information about how Stripe handles payment data, please review the Stripe Privacy Policy at https://stripe.com/privacy.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Domain Registration: If you register a domain through our services, we are required to share your information with domain registrars and registries as required by ICANN regulations.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the safety, rights, or property of HostRapid, our users, or others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular security updates and patches
• Employee training on data security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time (where processing is based on consent)
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@hostrapid.net
• Postal Address: 1800 Phoenix Boulevard, Suite 128-12, Atlanta, GA US United States
• Through our contact page